TikTok Marketing Agency In San Antonio

Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (videos, etc.) are provided to our team (not from the time the order is placed to Cloud 9 Digital Marketing, or from the time the onboarding documents are completed in the dashboard).

Once you complete your purchase, you will automatically be added to our platform, on the free plan. Then, depending on your selection during the onboarding process (You will be sent a link to fill out the onboarding), the onboarding document will be filled out and our team will verify the information and begin working after verification.

Both are charged on the same day when purchasing the service. For PPC campaigns, there is usually a 1 week gap from the day you purchase the campaign, to the day it actually goes live. This is the time it takes for our team to build out the entire campaign for your clients and for it to be approved. So, for your second months recurring payment we delay that, so you get the full month of service for your month one's payment. As an example, if you purchased services on the 1st of the month, you would pay for both the setup fee and month one's service fee. Then, if we finish the campaign buildout on the 14th of the month (2 weeks later), your second months maintenance payment would be billed a month after that, a month apart from the initial day the campaign went live.

For an active campaign, each revision request can take up to one business day depending on the request. This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed the following business day. If the request is received outside of business hours (even if it's on the business day), the request may take up to the day after the following business day to complete.

Maintenance and optimizations are performed a minimum of once a week. When we implement changes to a campaign, those changes will need time to run before we can judge their performance. Be aware that changes early on in a campaign will reset the learning phase and it's as if the ads started running from scratch when those changes are made. Please note that we need to give ads time to perform. Sometimes campaigns perform outright, but other times they can take a bit of time to hit a good stride. This is especially true for accounts that have never advertised before.

As part of our TikTok Ads fulfillment services, we offer weekly optimization breakdowns which are sent to you in our communications platform. Besides that, we have the dashboard available to you 24/7 (the dashboard's purpose is to replace many of the needs of actual reporting). If you need any type of other data, you would need to visit the TikTok Ads accounts on your end to see that data. You can always login to the dashboard and view their campaign metrics.

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to your white-labeled dashboard and view their campaign metrics.